Terms and Conditions – DUZAJU Co. (T) Ltd.  Last Updated: [17th April 2025]  

Welcome to www.duzaju.com, the official e-commerce website of DUZAJU Co. (T) Ltd. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully before placing an order.  

If you do not agree with any part of these Terms, you must not use this website.  

1. Definitions

• "Website" refers to www.duzaju.com.  
• "Company," "We," "Us," or "Our" refers to DUZAJU Co. (T) Ltd. 
• "Customer," "You," or "User" refers to any person or entity using the website. 
• "Products" refers to items available for sale on the website (e.g., door locks, belts, rulers). 
• "Order" means a purchase request submitted by the customer.  

2. Account Registration & Security

• You may need to create an account to place orders.  
• You are responsible for maintaining the confidentiality of your login details. 
• Notify us immediately of any unauthorized account activity.  
• We reserve the right to suspend or terminate accounts for fraudulent or abusive behavior.  

3. Ordering & Payment  

A. Product Availability  

• All products are subject to stock availability. 
• We may cancel orders if items are out of stock and will notify you promptly.  

B. Pricing & Errors

• Prices are listed in [Tanzanian Shillings (TZS) / USD/YUAN] and are subject to change. 
• In case of pricing errors, we reserve the right to cancel orders and issue refunds.  

C. Payment Methods

• We accept:  Credit/Debit Cards (Visa, Mastercard), Mobile Payments (Tigo Pesa, M-Pesa, Airtel Money), Bank Transfers 
• Payments are processed via secure third-party gateways.  

D. Order Confirmation 

• An order confirmation email will be sent upon successful payment. 
• Review order details carefully—contact us immediately for corrections.  

4. Shipping & Delivery

A. Shipping Policy  

• Delivery times vary based on location and product availability. 
• Shipping fees will be calculated at checkout. 
• We partner with trusted couriers (DHL, FedEx, local providers).  

B. Delivery Delays  

• We are not liable for delays caused by: 
• Customs clearance 
• Incorrect shipping addresses 
• Natural disasters or unforeseen events  

C. Receiving Orders 

• Inspect packages upon delivery. 
• Report damaged or missing items within 48 hours for resolution.  

5. Returns, Refunds & Exchanges 

A. Eligibility  

• Returns are accepted within [7-14 days] of delivery. 
• Products must be unused, in original packaging, with proof of purchase.  

B. Non-Returnable Items

• Perishable goods 
• Custom-made or personalized products  

C. Refund Process 

• Refunds will be processed within [5-10 business days].  
• Original payment method will be credited.  

6. Intellectual Property

• All website content (logos, text, images) is owned by DUZAJU Co. (T) Ltd.  
• Unauthorized use, copying, or distribution is prohibited.  

7. Limitation of Liability

• We are not liable for: 
• Indirect damages (lost profits, data loss). 
• Product misuse or modifications by the customer. 
• Third-party services (payment gateways, couriers).  

8. Governing Law & Disputes  

• These Terms are governed by the laws of Tanzania.  
• Disputes will be resolved through negotiation or arbitration before legal action.  

9. Changes to Terms 

• We may update these Terms at any time. 
• Continued use of the website constitutes acceptance of changes. 

10. Contact Us

For questions or concerns, contact:  

📧 Email: [info@duzaju.com]  

📞 Phone: [+255693641804]  

📍 Address: [Kariakoo, Dar es Salaam, Tanzania].  

Thank you for shopping with DUZAJU Co. (T) Ltd.!