# **Return Policy – DUZAJU Co. (T) Ltd.**

**Last Updated:** [Insert Date]

At DUZAJU Co. (T) Ltd., we want you to be completely satisfied with your purchase from www.duzaju.com. Please review our return policy below before initiating a return.

## **1. Return Eligibility**

### **A. Time Frame**

- You have **30 days** from the date of delivery to initiate a return

- Returns requested after 30 days will not be accepted

### **B. Condition Requirements**

- Products must be **unused and in original condition**

- All original packaging, tags, and accessories must be included

- Security seals on products must be intact (where applicable)

### **C. Required Documentation**

- Original invoice or order confirmation

- Completed return form (available on our website)

## **2. Return Process**

### **Step 1: Request Return Authorization**

- Contact our customer service team:

  - Email: returns@duzaju.com

  - Phone: +255 XXX XXX XXX (Mon-Fri, 8:30AM-5:30PM EAT)

- Provide your order number and reason for return

### **Step 2: Package Your Return**

- Securely package items to prevent damage

- Include all original documents

- Affix the provided return label (for prepaid returns)

### **Step 3: Return Shipping**

- **For defective/wrong items:** We provide prepaid return shipping

- **For other returns:** Customer pays return shipping

- Recommended carriers: DHL, FedEx, or EMS

## **3. Product-Specific Conditions**

### **A. Door Locks & Security Products**

- Must be returned with all original keys and security codes

- Packaging must show no signs of tampering

### **B. Belts & Fashion Accessories**

- Must show no signs of wear

- All original tags must be attached

### **C. Measuring Tools (Rulers, etc.)**

- Must be in original calibration condition

- No markings or wear on measurement surfaces

## **4. Inspection & Processing**

- Returns are inspected within **3 business days** of receipt

- You will receive email notification of:

  - Approval and refund processing

  - Or reason for rejection

## **5. Return Exceptions**

The following cannot be returned:

- Custom-ordered or personalized items

- Products damaged due to customer misuse

- Items purchased from third-party sellers

- Clearance or "as-is" items

## **6. Contact Information**

For return inquiries:

📧 Email: returns@duzaju.com  

📞 Phone: +255 XXX XXX XXX  

📍 Returns Address:  

[Your Warehouse/Returns Address]  

Dar es Salaam, Tanzania  

*Note: This policy does not affect your statutory rights under Tanzanian consumer protection laws. We reserve the right to modify this policy at any time.*

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**Key Features of This Policy:**

1. Extended 30-day return window for customer satisfaction

2. Clear product-specific return conditions

3. Detailed step-by-step return process

4. Multiple contact options for convenience

5. Compliance with Tanzanian consumer laws

6. Transparent inspection process

Would you like me to:

1. Add more product-specific return conditions?

2. Include details about return shipping costs?

3. Add a section on warranty returns?

4. Adjust any timeframes or conditions?