# **Refund & Returns Policy – DUZAJU Co. (T) Ltd.**  

**Last Updated:** [Insert Date]  

At DUZAJU Co. (T) Ltd., we stand behind the quality of our products. If you're not completely satisfied with your purchase from [www.duzaju.com], you may be eligible for a return, exchange, or refund under the following policy.

## **1. Return Eligibility**

### **A. General Conditions**

- Items must be returned within **14 days** of delivery

- Products must be in **original condition** with all packaging and tags

- Proof of purchase (order number/receipt) is required

- Certain items are **final sale** (see section 1C)

### **B. Accepted Reasons for Returns**

✔ Wrong item received  

✔ Defective/damaged product  

✔ Incorrect size (for applicable products)  

✔ Changed your mind (unopened products only)  

### **C. Non-Returnable Items**

- Personalized/custom-made products  

- Opened safety/security items (locks, etc.)  

- Clearance/sale items marked "Final Sale"  

- Used or damaged products (unless defective)  

## **2. Return Process**

### **Step 1: Request Authorization**

Contact our team within 14 days of delivery:

- Email: returns@duzaju.com  

- Phone: +255 XXX XXX XXX  

- WhatsApp: +255 XXX XXX XXX  

Include:  

- Your order number  

- Product name and reason for return  

- Photos if item is damaged/defective  

### **Step 2: Return Shipping**

- We provide a **prepaid return label** for defective/wrong items  

- For other returns, customer pays return shipping  

- Package securely to prevent damage in transit  

### **Step 3: Inspection & Processing**

- Returns processed within **3-5 business days** of receipt  

- We'll notify you via email about your return status  

## **3. Refund Options**

### **A. Refund Methods**

- Original payment method (5-10 business days)  

- Store credit (instant)  

- Bank transfer (3-5 business days)  

### **B. Partial Refunds May Apply If:**

- Items show signs of use  

- Original packaging is missing  

- Parts/accessories are missing  

## **4. Exchanges**

- Available for identical products in different sizes/colors  

- Subject to stock availability  

- No additional shipping fees for defective product exchanges  

## **5. Damaged/Defective Products**

- Report within **48 hours** of delivery  

- Include clear photos of damage  

- We'll arrange free return shipping  

- Choose replacement or full refund  

## **6. Cancellations**

- Cancel within **6 hours** if order hasn't processed  

- Email cancellations@duzaju.com with order details  

## **7. Special Cases**

### **A. International Returns**

- Customer responsible for return shipping  

- May be subject to customs fees  

### **B. Bulk Orders**

- Different policies apply for orders over 20 items  

- Contact us before returning  

## **8. Contact Us**

For any return questions:

📧 Email: returns@duzaju.com  

📞 Phone: +255 XXX XXX XXX (Mon-Fri, 8AM-5PM EAT)  

📍 Address: [Your Physical Address]  

*Note: This policy complies with Tanzanian consumer protection laws. We reserve the right to refuse returns that don't meet our policy requirements.*  

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**Key Improvements from Original:**

1. Extended return window from 7 to 14 days

2. Added WhatsApp contact option

3. Clearer distinction between return reasons

4. Added prepaid return labels for defective items

5. Included international and bulk order policies

6. More detailed refund timeline

7. Added partial refund conditions

8. Stronger compliance statement